SERVICE DESK

Your
First Point of
Contact

Your Key to Operational Agility.

Explore our gateway to seamless support and exceptional service experiences.Learn how our service desk provides tailored support solutions that exceed expectations.

Service Desk

  • Primary Point of Customer Contact
  • Logging, categoring, and closing Incidents, Change Request & Changes
  • Escalation
  • Internal & External Comms
  • Customer Satisfication (CSAT)

Success Criteria

  • NPS/Service Satisfication
  • Resolution Satisfication
  • Escalation Rate
  • SLA fulfillment
  • MoM ticket trending

Command Center

  • Prime Point of Engineering Contact
  • Logging, categoring, and closing Incidents, Change Request & Changes
  • Escalation internally
  • Internal Comms
  • SLI & SLO Reporting

Success Criteria

  • MTTR, MTTD, MTTA
  • Service Availability Dashboards
  • No of Alert/ Tickets
  • RCA/ SLA Tracking
  • Types of Change Submitted vs Status

Service Operations

  • Incident Management
  • Change Management
  • Request Fulfillment/Management
  • SLA & SLI Management
  • Observability Support
  • Operational Hygiene
  • Problem Management

Success Criteria

  • Open issues vs Resolved Issues
  • Automated Housekeeping
  • Log retention as per requirement
  • Log Rotations

SERVICE DESK SERVICES VALUE

We provice unparalleled support and operational efficiency

Seamless Support Solutions

Experience seamless support services tailored to your organization's needs, ensuring prompt resolution of issues and uninterrupted operations.

Customer-Centric Approach

Our customer-centric service desk prioritizes your satisfaction, delivering personalized support experiences that exceed expectations and foster long-term partnerships.

Operational Efficiency Enhancement

Improve operational efficiency with our streamlined service desk processes, empowering your team to focus on core objectives

Being one of the top cloud services providers, we build on a network of innovators and market leaders to help our clients generate value.

How can we help you?

Are you ready to push boundaries and explore new frontiers of innovation?