Your Key to Operational Agility.
Explore our gateway to seamless support and exceptional service experiences.Learn how our service desk provides tailored support solutions that exceed expectations.
Service Desk
- Primary Point of Customer Contact
- Logging, categoring, and closing Incidents, Change Request & Changes
- Escalation
- Internal & External Comms
- Customer Satisfication (CSAT)
Success Criteria
- NPS/Service Satisfication
- Resolution Satisfication
- Escalation Rate
- SLA fulfillment
- MoM ticket trending
Command Center
- Prime Point of Engineering Contact
- Logging, categoring, and closing Incidents, Change Request & Changes
- Escalation internally
- Internal Comms
- SLI & SLO Reporting
Success Criteria
- MTTR, MTTD, MTTA
- Service Availability Dashboards
- No of Alert/ Tickets
- RCA/ SLA Tracking
- Types of Change Submitted vs Status
Service Operations
- Incident Management
- Change Management
- Request Fulfillment/Management
- SLA & SLI Management
- Observability Support
- Operational Hygiene
- Problem Management
Success Criteria
- Open issues vs Resolved Issues
- Automated Housekeeping
- Log retention as per requirement
- Log Rotations
SERVICE DESK SERVICES VALUE
We provice unparalleled support and operational efficiency
Seamless Support Solutions
Experience seamless support services tailored to your organization's needs, ensuring prompt resolution of issues and uninterrupted operations.
Customer-Centric Approach
Our customer-centric service desk prioritizes your satisfaction, delivering personalized support experiences that exceed expectations and foster long-term partnerships.
Operational Efficiency Enhancement
Improve operational efficiency with our streamlined service desk processes, empowering your team to focus on core objectives
Being one of the top cloud services providers, we build on a network of innovators and market leaders to help our clients generate value.
How can we help you?
Are you ready to push boundaries and explore new frontiers of innovation?